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Shipping Time -- Generally, we ship your order within a week, but if you require name and/or inside engraving on the ring, it will take about 7-10 days for production. For Custom Design Rings, it will takes 4-6 weeks for production. If you need the ring for a specific date, please place order at least 10 business days upfront in order to meet delivery time and give us a note about this.
Please note: Saturday, Sunday and Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.
Our rings are meant to last lifetime.However,
even the most durable and well executed jewelry designs need your care and
Our lifetime warranty include :
send lost stones (very rare cases), re-plate,
repair and resizing.
We will cover labor charges for above work
and the return shipping cost.
IMPORTANT: All unauthorized work on our
rings completely voids your warranty. These include engraving, resizing,
repairs, and all modifications made to your ring by other jeweler.
Our products meet the highest standards of quality and workmanship, and must pass our rigorous QC before we send out .We built our reputation one satisfied customer at a time and we intend to keep it that way. That's why your purchase should meet or exceed your expectations. However, if you are not completely satisfied with your ring, Returns & Exchange are accepted on merchandise within 10 days. Please read the following instructions for details:
1. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
2. To return an item, you must contact us first. We will then guide you with further instructions.
3. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we are not responsible for lost items.
NOTE: Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please wait 3~5 business days after your package delivered for return processes.